Privacy Policy

This Privacy Policy describes how Kita Solutions Pte. Ltd. collects, uses, discloses and protects personal data in connection with our website and services. We are committed to protecting personal data in accordance with applicable Singapore law, including the Personal Data Protection Act. This policy applies to all users and clients of Kita Solutions Pte. Ltd.

Information We Collect

We collect personal data that is necessary to provide our services and to communicate with clients, including name, contact details, company name, billing information and transaction records. We also collect technical data such as IP address, device identifiers, browser type, and usage data to administer and improve our website and services. Where relevant, we collect information provided voluntarily in enquiries, support requests and correspondence, and we may receive data about you from third-party service providers for purposes described in this policy. We do not collect sensitive personal data unless explicitly required and with your clear consent.

Use of Data

We use personal data to deliver and improve our business and technical solutions, to process payments, and to manage client relationships. Personal data is used to respond to enquiries, provide support, send transactional communications and notify users about important changes to services or policies. We may use aggregated or anonymised data for analytics, product development and reporting purposes that do not identify individuals. Where we send marketing communications, we will do so on the basis of consent or other lawful grounds and provide an opt-out mechanism.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, and to resolve disputes. Retention periods are determined by the nature of the data, the purposes for processing, and any contractual or statutory requirements. We regularly review our retention schedules and securely dispose of or anonymise data when it is no longer required.

Transfer of Data

Personal data may be shared with service providers, partners and affiliates who perform services on our behalf, such as cloud hosting, analytics and payment processing. Some recipients may be located outside Singapore, and where cross-border transfers occur we will implement appropriate safeguards, such as contractual protections or ensuring comparable levels of protection, and obtain consent where required. We require third parties to handle personal data in accordance with this policy and applicable law.

Security of Data

We implement technical and organisational measures to protect personal data against unauthorised access, loss, misuse and alteration, including access controls, encryption where appropriate, and ongoing monitoring of our systems. Access to personal data is limited to authorised personnel with a legitimate need to know and we require our service providers to maintain appropriate security standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of personal data.

Your Rights

Under applicable law you may have rights to access, correct or delete personal data that we hold about you, and to withdraw consent where processing is based on consent. You may also have rights to restrict or object to certain processing, and to request a copy of your data in a portable format where applicable. To exercise your rights, please contact us using the contact details provided below and we will respond within a reasonable period. We may require verification of identity and will inform you of any lawful reason if a request cannot be complied with.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Material changes will be communicated by posting the updated policy on our website and, where appropriate, by email or other direct communication to affected users. Continued use of our services after such changes will constitute acceptance of the revised policy.

Contact Us

Email: Support@kitapte.com

Address: 77 HIGH STREET #05-07 HIGH STREET PLAZA SINGAPORE (179433)